As the first Technical Account Manager, you will be responsible for the technical health of distribution partners using Narrative. These are companies leveraging Narrative to fuel data monetization and maximize the revenue potential of their data assets.

Responsibilities

This spans onboarding to ongoing day-to-day management. You will be partners’ go-to contact when they need technical expertise and then represent those needs internally.

  • Own the onboarding and subsequent day-to-day management of all data distribution partners. Inclusive of data integration, new partner set up, ongoing maintenance, and growth.
  • Work closely with analysts to understand marketplace demand/supply and upside opportunities for data distribution partners
  • Identify inefficiencies in internal onboarding process and optimize
  • Perform technician health reviews with engineering team and provide relevant recommendations on solutions and enhancements specifics to partners’ needs
  • Proactively identify potential risks and identify solutions and/or escalate accordingly

Qualifications

  • Minimum 1-3 years of experience at technology companies (media, data, SaaS, etc)
  • Prior experience in a technical support, partner success, development, or quality assurance (QA) role
  • Strong understanding of technical concepts and solutions such as API’s, SDK’s, and cookies
  • Ability to proactively identify problems and inefficiencies; and help develop necessary solutions and process changes
  • Ability to convey complex information to customers clearly and concisely
  • Detail-oriented with the ability to manage multiple issues and projects at once
  • Self-starter, comfortable working in a fast-paced, dynamic environment
  • Outstanding written and verbal communication skills
  • Strong work ethic and sense of humor

Skills

  • SQL Knowledge

About Narrative

These days, data is everywhere and has immense benefits for businesses. Companies that have data can sell it to companies that need it to improve their business; a win-win situation. However, current data discovery and distribution inefficiencies slow this win-win situation down to a grinding halt.

Narrative simplifies the data landscape by automating the hard-to-navigate world of data acquisition and distribution into two, easy-to-use software platforms.

Narrative's Acquire platform gives businesses access to massive amounts of raw data across many suppliers. With full transparency, companies know exactly what they’re getting and which suppliers it came from.

Narrative's Distribute platform standardizes and deduplicates data, giving companies instant demand for their data and new, turn-key revenue streams.

On top of that, everything is automated, centrally managed with actionable analytics and aligns with GDPR compliance.

In a world where raw data is fueling businesses, Narrative is the platform that powers the data economy.

Perks & benefits

  • Health, dental, and vision insurance
  • Flexible vacation & paid time off
  • Equity plan
  • Relaxed and engaging workplace